Technical Support

Resolve technical issues and platform problems

Common Technical Issues

Login Problems

  • • Clear browser cache and cookies
  • • Try incognito/private browsing mode
  • • Reset your password if needed
  • • Disable browser extensions temporarily

Video Issues

  • • Check internet connection speed
  • • Update your browser to latest version
  • • Enable JavaScript in browser settings
  • • Try a different browser

Page Loading

  • • Refresh the page (Ctrl+F5)
  • • Check your internet connection
  • • Disable ad blockers temporarily
  • • Clear browser data

System Requirements

Supported Browsers

  • • Chrome 80+ (Recommended)
  • • Firefox 75+
  • • Safari 13+
  • • Edge 80+

Internet Speed

  • • Minimum: 1 Mbps
  • • Recommended: 5+ Mbps
  • • For HD videos: 10+ Mbps

Device Requirements

  • • Desktop/Laptop: Windows 10+, macOS 10.14+
  • • Mobile: iOS 12+, Android 8+
  • • RAM: 4GB minimum, 8GB recommended

Report Technical Issue

Emergency Technical Support

For urgent technical issues affecting your learning

📧 Priority Email

tech-support@gira.org

Response within 2 hours

📞 Technical Hotline

+250 788 663 755

Mon-Fri, 8AM-8PM EAT

💬 Live Chat

Available on platform

Real-time assistance